Legal
Privacy Policy
This Privacy Policy describes how Whisper Shine Express Car Wash (“Whisper Shine,” “we,” “us,” or “our”), located at 3117 Service Rd, Ceres, CA 95307, collects, uses, discloses, and protects information when you visit www.whispershinecarwash.com, contact us, visit our location, or otherwise interact with our business. This policy is intended for customers and visitors in California, including Ceres, Modesto, Bystrom, Turlock, Keyes, and nearby areas.
By using our website or services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use our website or provide personal information.
1. Information We Collect
1.1 Information You Provide
We may collect information you voluntarily provide, such as:
- Name, phone number, email address, or mailing address
- Vehicle-related details you share when asking about washes, memberships, or Full Service
- Messages, feedback, accessibility requests, or customer service inquiries
- Payment or membership information when processed through on-site systems or authorized processors (we do not store full payment card numbers on this website)
1.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address, browser type, device type, and operating system
- Pages viewed, links clicked, referring/exit pages, and approximate location derived from IP
- Date and time of visits and general usage statistics
- Accessibility preference settings stored locally in your browser (for example, text size or high contrast), which remain on your device unless cleared
1.3 Information from Third Parties
We may receive information from third-party platforms you choose to interact with, such as Google Business Profile, Instagram, or Facebook, consistent with those platforms’ privacy policies. We may also receive information from map, analytics, or hosting providers that support our website.
2. How We Use Information
We use personal information for legitimate business purposes, including to:
- Operate, maintain, and improve our website and customer experience
- Respond to inquiries, phone calls, and service requests
- Provide wash services, memberships, promotions, and related customer support
- Communicate about hours, location, services, or updates you request
- Analyze website performance and diagnose technical issues
- Protect security, prevent fraud or misuse, and enforce our Terms
- Comply with applicable laws, regulations, and legal processes
- Support accessibility accommodations when requested
3. Cookies and Similar Technologies
Our website may use cookies, local storage, and similar technologies to remember preferences (including accessibility settings), understand traffic patterns, and improve functionality. You can control cookies through your browser settings. Disabling cookies may affect certain features, such as saved accessibility preferences.
Third-party services (for example, embedded maps or social links) may set their own cookies subject to their policies.
4. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- Service providers: Vendors who help with website hosting, analytics, communications, payment processing, or IT support, under obligations to protect data
- Legal requirements: When required by law, court order, or governmental request, or to protect rights, safety, and property
- Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections
- With your direction: When you ask us to share information or interact publicly (for example, on social media)
5. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including rights to:
- Know what personal information we collect, use, and disclose
- Request access to or deletion of personal information, subject to legal exceptions
- Correct inaccurate personal information we maintain
- Opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising, if applicable
- Limit use and disclosure of sensitive personal information, where applicable
- Not be discriminated against for exercising privacy rights
To submit a request, call (209) 566-8998. We may need to verify your identity before fulfilling a request. You may also designate an authorized agent as permitted by law.
Categories of personal information we may collect: identifiers (such as name, phone, email, IP address); commercial information related to services requested; internet/electronic activity on our website; and geolocation at a coarse level. We collect this information for the purposes described in Section 2.
“Do Not Sell or Share My Personal Information”: We do not sell personal information for money. If our use of certain advertising or analytics technologies is considered “sharing” under California law in the future, we will provide an appropriate opt-out method.
6. Children’s Privacy
Our website and services are directed to a general audience and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
7. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law (for example, for legal, accounting, or security reasons). Accessibility preferences stored in your browser remain until you clear site data or reset preferences.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure. Please use caution when sharing information online or by phone.
9. Third-Party Links and Services
Our website may link to third-party sites and services, including:
We are not responsible for the privacy practices of third parties. Review their policies before providing information on those platforms.
10. Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. There is no universally accepted standard for responding to DNT. Our website does not currently respond to DNT signals in a specialized manner beyond the practices described here.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. Continued use of the website after changes means you acknowledge the updated policy. For material changes, we may provide additional notice as appropriate.
12. Contact Us
For privacy questions or California privacy requests:
- Whisper Shine Express Car Wash
- 3117 Service Rd, Ceres, CA 95307
- Phone: (209) 566-8998
- Google: Business Profile
- Hours: Daily 7:00 AM – 9:00 PM